FAQs

A-HOW LONG WILL MY ORDER TAKE TO ARRIVE ?

Orders are processed and prepared to be shipped within 1-3 business days. Delivery times may take 5-8 days from the time of purchase to shipping your order unless is specified in the product description. Sometimes we have special sales with priority shipping 3-7 days shipping .

B-HOW DO I TRACK MY ORDER ?

An order confirmation will be sent to your email after purchase with a tracking number .

C- HOW CAN I RETURN AN ITEM ?

We refer you to our Refund Policy and Return Policy . If you need further assistance, please contact us at Support@coffeetechhub.com

D- I RECEIVED A DAMAGED ITEM? WHAT DO I DO ?

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and contact us or email the photo to our Customer Care team Support@coffeetechhub.com along with a description of the damaged item and your order number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome. You must contact our Customer Care team within 30 days of delivery. If you report a damaged item past 30 days of delivery a refund can not be issued.

E- HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE ?

We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs especially on weekends or holidays.

F- HOW DO I CONTACT CUSTOMER SERVICE ?

You can contact our customer service in two ways: by filling out the Contact Us section, or by emailing us at Support@coffeetechhub.com or Bot Ai SMS : +1 626 501 3531 .