FAQs

A – HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed and prepared for shipping within 1-3 business days. Delivery times typically take 5-8 days from the time of purchase unless otherwise specified in the product description. Occasionally, we offer special sales with priority shipping, where delivery may take 3-7 days.

B – HOW DO I TRACK MY ORDER?
After completing your purchase, you will receive an order confirmation email containing your tracking number. You can use this number to track your order status.

C – HOW CAN I RETURN AN ITEM?
Please refer to our Refund Policy and Return Policy for information on returns. If you need further assistance, you can contact us at Support@coffeetechhub.com.

D – I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
If you receive a damaged item, please take a clear photo of the damage and email it to our Customer Care team at Support@coffeetechhub.com, along with a description of the damage and your order number. You must contact us within 30 days of delivery. Once we assess the situation, we will work with you to determine the appropriate outcome. Note that if you report a damaged item after 30 days, a refund cannot be issued.

E – HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?
We aim to respond to inquiries within 1-3 hours. However, please allow up to 24 hours, particularly during weekends or holidays.

F – HOW DO I CONTACT CUSTOMER SERVICE?
You can reach our customer service by filling out the Contact Us form on our website, emailing us at Support@coffeetechhub.com, or via Bot Ai SMS at +1 606 501 3531.ket.shop, If you have more questions, please don’t hesitate to Contact Us.